Exchanges and refunds

At Mind Step, your experience and satisfaction are our top priority. We know that ordering innovative products online requires trust. That's why we have implemented a simple and transparent return policy.

1. Return period You have 14 days [or 30 days, depending on your choice] from the date of receipt of your order to notify us of your wish to return or exchange an item.

2. Return conditions To be accepted, products must meet the following conditions:

New condition: Shoes must never have been worn outdoors. They should only be tried on indoors on a clean surface.

Original packaging: The product must be returned in its original, intact box, accompanied by any accessories (extra laces, protective covers, attached labels).

Cleanliness: The soles must be perfectly clean and show no signs of wear.

Any product returned worn, damaged, soiled, or without its original packaging cannot be returned or exchanged.


3. How do I return an item? The procedure is simple:

Contact our customer service department at mindstep@gmail.com, indicating your order number and the reason for the return.

We will send you shipping instructions [and your return slip if you offer it].

Carefully pack the shoe box in a shipping box (never tape directly onto the brand box).

Drop off your package at the post office or designated drop-off point.

4. Exchanges Would you like a different size or color? Once we receive and approve your return, we will ship the new pair, subject to availability. If the desired model is no longer available (given the limited nature of certain products), we will offer you a credit note or a full refund.

5. Refunds Once your return has been received and inspected by our teams, the refund will be processed within 14 working days. The amount will be credited directly to the payment method used when placing the order.

6. Return costs

Exchanges: Mind Step will cover the cost of shipping the new pair.

Final returns: Return shipping costs are the responsibility of the customer [OR: are free, depending on your commercial policy].

Points to customize:
The deadline: 14 days is the legal minimum in France/EU, but 30 days is more commercial.

Costs: Product returns are free of charge.